1. Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).

    You may call us on +91 9899080448 or raise a request with us using the Chat option.

    In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery

  2. Give us 2 working days to review your return request.

  3. After reviewing your return request, we will send our courier partner to pick up the products delivered to you

  4. In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.

  5. After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability

    CANCELATION & REFUND

By Neuherb.com

We reserve the right to cancel or refuse any order for any reason. Some situations that lead to cancellation of any order include limitation of the quantities available for purchase, error or inaccuracies in product or pricing information and so on. We will notify in case of any such cancellations and the amount charged by your credit or debit card will be reversed back to your Card Account

By the Customer

You can cancel your order or some items in your order before the item is shipped and the bill is generated. You also have the opportunity to exchange the product or get a refund by returning the item back to us. However returns are accepted only if the product is in unused and saleable condition with its original packaging and other original tags

Process for Cancellation & Refund
Refund:

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

Return / Replacement:

Step 1 –Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).

You may call us on +91 9899080448 or raise a request with us using the Chat option.

In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.

Step 2 – Give us 2 working days to review your return request.

Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you

Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.

Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.